TGI (my) F!!!!!!!

I know its Thursday, but its my Friday, and I'm so glad!!! So far (knock on wood), this has been the best day of the week since Sunday (when we were hella slow, lol). I'm caught up on everything, so now I have to find something to do...

~I must share with you an example of some of the things I get everyday (the name has been omitted to protect..well, whatever)...

Subject: Bad Service
Dear Sir/Madam,

I ordered new service last week and your company scheduled to come my home to install service between 5 and 8 PM today (5/9/2007). I took 3 hours off to back to wait for your company's technicial to come my home to install a cable because I am working at Downtown Houston. I lost my patient to call in at 1888-xxx-xxxx when I waited waited waited until around 7:30PM. Somebody of your company told me the technicial was on the way. but I still did not see anybody to come my home to install around 8:00pm. I called in again,somebody told me the technicial ran in a little bit late. I lost a patient again when waited another 40 minutes. I called in again, somebody told me technicial ran in late, but technicial will be my home soon. I am waiting waiting, but no body show up. A service representive called me to tell the technicail ran in really late round 8:55pm and try to reschedule to install cable for me next week. I insist to want techinicail to come tonight beacuse I don't want to take another day off, the representive told me the techenicial will come to my home, but nobody showed up at all. I really want to know how does your company do business like this. You fooled your customers and cheated customers. I need to know waht's going on. Please give me a call at following ph #...

One of my co-workers replied (miraculously), and this what I got back this morning...

Thank you very much for your email, I hope everything is going well and don't need to take half day off($50/hr). Also, I don't need wait 7 hours to midnight.